| 
            
2025-10-20 EDT
            
          Errors writing data due to AWS incident | 
      
        | 
            
2025-10-20 EDT
            
          Zus services impacted by AWS incident | 
      
        | 
            
2025-10-20 EDT
            
          Ongoing Zus incident related to AWS outages | 
      
        | 
            
2025-10-20 EDT
            
          Certain data mart tables are not updating | 
      
        | 
            
2025-10-15 EDT
            
          Elevated error rates on the Carequality Network | 
      
        | 
            
2025-10-08 EDT
            
          Users reporting issues with accessing patient data via Zus UIs and APIs | 
      
        | 
            
2025-10-07 EDT
            
          The ZAP is not loading in athena | 
      
        | 
            
2025-10-06 EDT
            
          The ZAP is not loading in athena | 
      
        | 
            
2025-09-18 EDT
            
          Lower match rates on the CareQuality Network | 
      
        | 
            
2025-09-17 EDT
            
          Customers encountering errors when authenticating into Zus | 
      
        | 
            
2025-09-06 EDT
            
          For customers in US-East-2 and US-West-2, data marts to undergo scheduled maintenance on Saturday, September 6th
from
              
2025-09-06 10:00 EDT
              
to
                
2025-09-06 11:00 EDT | 
      
        | 
            
2025-08-23 EDT
            
          For customers outside US-East-1,  select data mart tables to undergo maintenance on Saturday, August 23
from
              
2025-08-23 10:00 EDT
              
to
                
2025-08-23 11:00 EDT | 
      
        | 
            
2025-08-21 EDT
            
          Updates to the data marts Encounter table are delayed | 
      
        | 
            
2025-08-19 EDT
            
          Source documents are not reliably associated with relevant Encounters | 
      
        | 
            
2025-08-05 EDT
            
          Zus Not Consuming Athena Changed Data Subscriptions | 
      
        | 
            
2025-08-01 EDT
            
          Request records errors not being clearly communicated | 
      
        | 
            
2025-07-28 EDT
            
          Limiting access to some third party data in Data Marts | 
      
        | 
            
2025-07-28 EDT
            
          Outpatient encounters inappropriately triggering creation of Transition of Care Lenses | 
      
        | 
            
2025-07-26 EDT
            
          Zus FHIR API maintenance scheduled for Saturday, July 26th 
from
              
2025-07-26 07:00 EDT
              
to
                
2025-07-26 08:00 EDT | 
      
        | 
            
2025-07-21 EDT
            
          Delayed delivery of EHR results for some refreshes | 
      
        | 
            
2025-07-16 EDT
            
          Delayed Patient Queries in Advance of Appointments | 
      
        | 
            
2025-07-10 EDT
            
          The ZAP embedded in athenahealth is currently down | 
      
        | 
            
2025-05-16 EDT
            
          Targeted Organization Request Failures on the Carequality Network | 
      
        | 
            
2025-05-13 EDT
            
          Data from EHRs is delayed in writing to Zus | 
      
        | 
            
2025-04-22 EDT
            
          Some users may be unable to access the ZAP | 
      
        | 
            
2025-04-05 EDT
            
          Zus FHIR API maintenance scheduled for Saturday, April 5th
from
              
2025-04-05 07:00 EDT
              
to
                
2025-04-05 08:00 EDT | 
      
        | 
            
2025-04-01 EDT
            
          Binary resources created since March 31st at 2PM are not accessible via API | 
      
        | 
            
2025-03-26 EDT
            
          Patient history API and records request statuses incorrectly showing "partially complete" | 
      
        | 
            
2025-03-25 EDT
            
          The ZAP is currently inaccessible | 
      
        | 
            
2025-03-17 EDT
            
          Slower loading times in the Zus App and EHR integrations | 
      
        | 
            
2025-03-14 EDT
            
          Users unable to navigate to additional views in ZAP. | 
      
        | 
            
2025-03-09 EDT
            
          Auth service maintenance scheduled for Sunday, March 9th
from
              
2025-03-09 06:00 EDT
              
to
                
2025-03-09 06:30 EDT | 
      
        | 
            
2025-03-06 EST
            
          Customers unable to access Zus relational data marts | 
      
        | 
            
2025-03-05 EST
            
          Data exchange between Zus and athenahealth is down | 
      
        | 
            
2025-01-21 EST
            
          Delayed medication history requests | 
      
        | 
            
2025-01-08 EST
            
          New identifier values missing from customer data marts since 12/29/24 | 
      
        | 
            
2025-01-07 EST
            
          Unable to request records from the Zus App | 
      
        | 
            
2024-12-20 EST
            
          Users may experience errors logging into or staying logged into Zus Applications | 
      
        | 
            
2024-12-20 EST
            
          Some users may be unable to access the ZAP | 
      
        | 
            
2024-12-18 EST
            
          FHIR Write API Errors | 
      
        | 
            
2024-12-17 EST
            
          New document references missing from customer data marts since 11/29 | 
      
        | 
            
2024-12-12 EST
            
          Auth Service Maintenance
from
              
2024-12-12 03:30 EST
              
to
                
2024-12-12 03:40 EST | 
      
        | 
            
2024-11-08 EST
            
          Delayed data processing | 
      
        | 
            
2024-11-01 EDT
            
          Elevated error rates in Zus App and Zus APIs | 
      
        | 
            
2024-10-31 EDT
            
          ZAP and Operational Data Store currently unavailable | 
      
        | 
            
2024-10-22 EDT
            
          Intelligent refresh for Admit, Transfer, Update messages (Discharge unaffected). | 
      
        | 
            
2024-10-15 EDT
            
          Patient History Job Delay | 
      
        | 
            
2024-09-30 EDT
            
          Patient creation from EHRs is delayed | 
      
        | 
            
2024-09-11 EDT
            
          ZAP data subscriptions returning an error for new enrollments | 
      
        | 
            
2024-09-06 EDT
            
          Delay in new data arriving to Zus users |