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Information notice Relevant Source Documents not appropriately being tied to Encounters in the ZAP
[Update]

We are closing this information notice and elevating this to a minor incident.

https://status.zusapi.com/incidents/308836

Applications Zus App
Posted at August 19, 2025 · 11:01 EDT
Information notice Investigating: Misformatted Surescripts data causing medication gaps in Zus app
[Update]

This issue has been resolved and the misformatted medication data has been reprocessed. Previously unavailable medication data should now be visible for review.

Applications Zus App Data Marts Data Connections Surescripts Service Lenses and Enrichment
Posted at August 5, 2025 · 13:20 EDT
Information notice Delay in enrollment of new patients with Collective Medical
[Information]

Due to a connectivity issue, we’re experiencing a delay in enrolling patients in ADT notifications from Collective Medical for patients enrolled with Zus since August 14th. There is no impact to patients enrolled prior to that date. We will provide an update here when we’re able to resolve this.

Data Connections ADT Networks
Posted at August 16, 2024 · 15:35 EDT
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