Patient History API
Operational
Package Enrollment API
Operational
FHIR APIs
Operational
CommonWell Network
Minor incident
Carequality Network
Minor incident
Surescripts Service
Operational
ADT Networks
Operational
Quest Connection
Operational
Intelligent Refresh
Operational
Data Marts
Operational
Auth Service
Operational
ZusHooks
Operational
Lenses and Enrichment
Operational
Current incidents
Minor incident
Elevated error rates on Carequality
[Issue]
Zus experienced elevated error rates on our Carequality connector starting at ~5 pm eastern on 8/17/2026. We believe these errors have died down for upcoming jobs, and we will rerun impacted jobs tomorrow.
If a job you submitted has errored and the delay is impacting your operations: use the Request Records button in the ZAP to bypass this queue. You will not be charged for the additional job.
Minor incident
Non-priority jobs operating with delays
[Update]
Non-priority jobs continue to be delayed, but we are working on clearing the backlog and expect resolution by mid-week.
If a job you submitted has not started and the delay is impacting your operations: use the Request Records button in the ZAP to bypass this queue. You will not be charged for the additional job.
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