Zus Health System Status
There is an ongoing Incident
Zus Health's status page provides information about the current status and incident history of our available services.
Applications Operational
Zus App Operational
EHR Integrations Operational
athenahealth Operational
Elation Health Operational
Canvas Medical Operational
Salesforce Health Cloud Operational
Healthie Operational
FHIRplace Operational
Data APIs Operational
Patient History API Operational
Package Enrollment API Operational
FHIR APIs Operational
Data Connections Minor incident
CommonWell Network Operational
Carequality Network Minor incident
Surescripts Service Operational
ADT Networks Operational
Quest Connection Operational
Intelligent Refresh Operational
Data Marts Operational
Auth Service Operational
ZusHooks Operational
Lenses and Enrichment Operational

Current incidents

Minor incident Carequality requests failing for all Delegates with a Surescripts/eClinicalWorks Principal
[Monitoring]

Surescripts has addressed the issue and we are now seeing data flow restored for the previously affected customers. We are in the process of re-running jobs that were impacted during the incident window to ensure all expected data is delivered. We will continue to monitor progress and provide confirmation once reprocessing is complete.

Data Connections Carequality Network
Posted at March 27, 2026 · 14:13 EDT

Past Incidents

Minor incident Generated Patient Summaries are currently down
[Resolved]

We’ve identified the root issue causing Generated Patient Summaries to fail and have resolved it. We’ll continue to monitor for similar issues going forward.

Applications Zus App
Posted at March 30, 2026 · 13:55 EDT
Scheduled maintenance For customers in US-East-2 and US-West-2, data marts to undergo scheduled maintenance on Sunday, March 29th from 2026-03-29 06:00 EDT to 2026-03-29 10:00 EDT
[Scheduled]

From 6 to 10AM EDT on Sunday, March 29th, customers in Snowflake regions us-east-2 and us-west-2 regions will experience downtime for the following tables:

  • allergy_intolerance_identifier
  • appointment_identifier
  • care_plan_identifier
  • care_team_identifier
  • care_team_telecom
  • condition_identifier
  • consent_identifier
  • coverage_identifier device_identifier
  • device_use_statement_identifier
  • diagnostic_report_identifier
  • document_reference
  • document_reference_identifier
  • ...
Data Marts
Posted at March 25, 2026 · 11:46 EDT
Scheduled maintenance Zus services to undergo scheduled maintenance on Sunday, March 29th from 2026-03-29 05:00 EDT to 2026-03-29 05:10 EDT
[Scheduled]

The Zus Auth Service will be down for maintenance at 5AM EDT on Sunday, March 29. During this time, users and app clients will be unable to obtain JWTs, and APIs may receive authorization errors. The outage will affect the Zus App, Zus APIs, and Snowflake Reader accounts (direct Snowflake shares are not affected). The outage will last approximately 10 minutes.

Auth Service FHIRplace Data APIs Applications Zus App EHR Integrations Data Marts
Posted at March 25, 2026 · 14:10 EDT
Incident & maintenance history
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