Non-priority jobs operating with delays

Minor incident Data Connections CommonWell Network Carequality Network
2026-08-12 18:49 EDT · 19 hours, 1 minute

Updates

Update

Non-priority jobs submitted to the queue are continuing to complete more slowly than normal. Processing times will remain elevated for the next several days, and may climb to 2-3 days.

If a job you submitted has not started and the delay is impacting your operations: use the Request Records button in the ZAP to bypass this queue. You will not be charged for the additional job.

August 13, 2026 · 12:41 EDT
Issue

Due to a buildup of traffic in our non-priority queue, chart builds are operating with delays of approximately 30 hours. Please contact your account contact if this is impacting your operations.

Priority chart builds, included requests submitted through the Zus App and refreshes for STAT appointments, are not impacted.

August 12, 2026 · 18:49 EDT

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