Missing SureScripts Bulk responses

As of ~1:40 pm eastern today, all missing data has been received and processed successfully. This incident is now resolved.

SureScripts has confirmed that a DNS issue caused a backlog of response files. They have remediated the issue and Zus is now receiving SureScripts Bulk files. We are processing these files and will send a final update when everything has finished processing.

We are investigating an issue with missing data response files from the SureScripts Bulk service. As a result, medication history data for patients will be delayed until the issue is resolved. This issue appears to have begun on or after 5/24/2026. We are engaging with SureScripts and will provide updates as we receive more information.