No data returned by Surescripts since 2/19 1 pm ET

Zus has seen no data returned from Surescripts since approximately 1 pm eastern on 2/19/2026. We are actively investigating the issue and have engaged the Surescripts team to troubleshoot.

Jobs run by customers in this window will return data from the EMR networks (CommonWell and Carequality) but will be missing pharmacy dispense and prescription data from Surescripts. The Surescripts connector status, as well as the overall job status, will remain in an “in progress” state until we start receiving data again.