All Carequality jobs experiencing errors

Major incident Data Connections Carequality Network
2026-02-07 03:30 EST · 13 hours, 52 minutes

Updates

Monitoring

Carequality jobs have started running successfully again. We have resumed running our non-priority queue and will continue to monitor results. Impacted jobs will be replayed.

February 7, 2026 · 12:50 EST
Update

Our Carequality partner has confirmed that the service degradation is on their end and is working to resolve. We will resume non-priority traffic as soon as they confirm functionality is restored.

February 7, 2026 · 11:01 EST
Issue

As of 3:30 am today, all jobs to Carequality started failing. We have paused the queue of non-priority jobs while we investigate. Priority jobs will proceed and continue to receive data from CommonWell and Surescripts.

February 7, 2026 · 10:33 EST

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