Elevated error rates on the Carequality Network

Non-priority jobs are now running on an ongoing basis. We have been monitoring error rates on the Carequality network and have seen stable success and response rates for principal customers over the past 20 hours.

Customers with Delegation Notices are still seeing lower response rates across the network. We are working closely with our Carequality implementer on resolution and will post an update by end of day today.

We are currently experiencing higher than normal error rates on the Carequality network related to the network’s technical transition to Delegation of Authority.

Customers with a Delegation Notice in place will see lower response rates across the board as the network attempts to correct technical issues. Other customers are experiencing elevated error rates as a knock-on effect.

In response, we have paused the execution of non-high priority jobs. Priority jobs will not be paused but we do expect these jobs to be impacted by the network errors.

While we work to resolve the issue, you may experience delays in the execution of patient history jobs.

We will provide updates to this issue as we continue working with our Carequality implementer and the broader network to resolve.