The ZAP is not loading in athena

Minor incident Applications EHR Integrations athenahealth
2025-10-06 09:30 EDT · 2 hours, 46 minutes

Updates

Resolved

We’ve received confirmation from athena that the issue launching the ZAP is resolved.

October 6, 2025 · 12:15 EDT
Issue

We are aware of an issue preventing the ZAP from opening in athena. Users will see an error in the ZAP window when attempting to launch it from the Apps tab in an athena chart.

We are currently in contact with the athena support teams to triage and resolve the issue.

We will post an update as soon as the issue is identified.

Note This issue only impacts the ZAP in athena, and the Zus Web App and other EHRs are unaffected.

October 6, 2025 · 11:38 EDT

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