Provider outage impacting multiple services
Minor incident
Applications
EHR Integrations
Data APIs
Data Connections
Data Marts
ZusHooks
2023-06-13 15:29 EDT
· 4 hours, 18 minutes
Updates
Resolved
June 13, 2023 · 19:47 EDT
This incident is now resolved, and impacted services have returned to normal availability and operations.
De-escalate
June 13, 2023 · 17:46 EDT
Impacted Zus services are now recovering. We are continuing to monitor the situation.
- The patient history API is now available; there may be a delay in ingested data becoming accessible through ODS and the data marts
- ZusHooks have recovered
- Data marts have recovered
- EHR integrations are available
- Patient data subscriptions are available
Monitoring
June 13, 2023 · 17:12 EDT
We are continuing to monitor this situation as our provider works to restore service. The following services are still experiencing degraded performance:
- The patient history API is currently unavailable
- ZusHooks are delayed
- Data mart refreshes are delayed
- EHR integrations are delayed
- Patient Data Subscriptions API is currently unavailable
Issue
June 13, 2023 · 15:29 EDT
Due to a provider outage, the following services are experiencing degraded service:
- The patient history API is currently unavailable
- ZusHooks are delayed
- Datamart refreshes are delayed
- EHR integrations are delayed
- Patient Data Subscriptions API is currently unavailable
We will monitor the situation and continue to provide updates.
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